Privacy Policy

This Privacy Policy applies to airconditioninghelensvale.com.au (Air Conditioning Helensvale), operating under a fully licensed, insured and ARC-certified business, Lic #83326, ARC #L160535. This policy applies to this website only, and does not extend to any other website, business, or service you may deal with. We comply with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs) in how we collect, use, store and disclose your personal information.

This policy explains what personal information we collect when you visit or use this website, why we collect it, who we share it with, how long we keep it, and what rights you have over it. We recommend reading it in full before submitting the contact form or providing any personal details to us by phone.

By using this website, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, you should not use this website or submit your details through it. If you have any questions about this policy, you can contact us using the details in the "How to Contact Us" section below.

We collect information in three ways, depending on how you interact with this website.

Information you give us directly:

• Name, phone number, and email address, when you submit the contact form
• Suburb, service requested, urgency, and any message details you provide through the contact form
• Any other information you choose to give us when you contact us by phone, such as details about your property or your air conditioning system

Information collected automatically:

• Cookies and usage data, such as page views, time on page, scroll depth and the pages you visit before and after this one
• Device information, including browser type, operating system, IP address and screen resolution
• Approximate location based on your IP address, generally accurate to a city or region rather than a precise street address

Information from third parties:

• Call metadata from our call-tracking provider when you call the tracking number listed on this site, such as the time and duration of the call
• Conversion data from Google Ads or other ad platforms if you arrived at this website via a paid advertisement

We do not knowingly collect sensitive information, such as health information, financial account details, or government identifiers, through this website. If you disclose sensitive information to us unprompted, for example during a phone call, we will only use it for the purpose you disclosed it for.

We use the information we collect for specific purposes:

• To respond to your contact form submission or phone call
• To book and complete air conditioning work for your property
• To provide workmanship guarantee service or follow-up if you become a customer
• To improve the website and understand which pages help visitors find what they need, using Google Analytics
• To attribute marketing channels, using call tracking and Google Tag Manager
• To comply with our legal obligations, such as tax records and licence reporting

We share limited data with the following service providers, each of which has its own privacy policy and is only given the information it needs to perform its function:

• Cloudflare (United States, with global edge presence) - hosts this website and protects it from malicious traffic, such as denial-of-service attacks. Cloudflare Privacy Policy
• Google Analytics 4 and Google Tag Manager (United States) - analyse how the website is used, so we can see which pages help visitors and which do not. Google Privacy Policy
• Our call-tracking provider (Australia) - tracks which marketing channel a phone call came from, so we understand what is working
• Our lead-management system - receives contact form submissions so we can respond to your enquiry and, if you go ahead, book and complete the work

We do not sell your personal information to any third party, and we do not share it for any purpose beyond running this website and responding to your enquiry.

This website uses cookies, small text files stored on your device, to support analytics and tag management. Cookies help us understand how visitors use the site, such as which pages are viewed most and how people move through the site, so we can improve it over time. Some cookies are set directly by this website, and others are set by the third-party services listed above, such as Google Analytics.

You can disable or delete cookies in your browser settings at any time, though some features of the site may not work as intended if you do. Most browsers publish their own instructions for managing, blocking or clearing cookies, usually found in the browser's privacy or security settings.

• Contact form submissions: retained for 7 years, in line with Australian business record-keeping obligations
• Customer records for booked work: retained for 7 years
• Analytics data: retained per Google Analytics default settings, currently 14 months
• Call recordings, if any are made: retained for 12 months unless needed for an ongoing dispute

Under the Australian Privacy Principles, you have the right to:

• Access: ask what personal data we hold about you
• Correction: ask us to correct inaccurate or out-of-date data
• Deletion: ask us to delete your data, subject to our legal record-keeping requirements
• Complaints: raise a concern with us first. If it remains unresolved, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps include HTTPS encryption on this website, secured infrastructure through Cloudflare, and access controls on our lead-management system, so that only relevant staff can see contact form submissions. No method of transmission over the internet or electronic storage is completely secure, and while we work to protect your personal information, we cannot guarantee its absolute security.

This website is not directed at children under 16, and we do not knowingly collect personal information from children. If a parent or guardian believes their child has provided us with personal information, please contact us and we will remove it.

We may update this Privacy Policy from time to time, for example if we start using a new service that collects or processes personal information, or if our legal obligations change. Any changes will be reflected on this page with a new "last updated" date at the top of the policy. We encourage you to review this page periodically. Your continued use of this website after an update constitutes acceptance of the updated policy.

• Business: Air Conditioning Helensvale
• Operating under: A fully licensed, insured and ARC-certified business, Lic #83326, ARC #L160535
• Phone: (07) 5661 9525
• Website: airconditioninghelensvale.com.au

For questions about this Privacy Policy, please call us or use the contact form on this website.

See also our Terms of Use.